Information we collect
When you make a reservation, send an inquiry, or use live chat, we may collect the information you provide to us.
- Your name, mobile number, and email address when provided.
- Reservation details such as therapist, service, add-ons, date, time, service location, and payment method.
- Messages, inquiries, and any details you choose to share with our staff.
- Technical and security information such as session identifiers and protected, hashed network identifiers used to prevent spam and abuse.
How we use your information
We use personal information only for legitimate business and service purposes connected with Heavenia.
- Process, confirm, update, or cancel reservations.
- Respond to inquiries and live chat messages.
- Coordinate therapists, schedules, spa visits, and hotel service requests.
- Send service notifications and protect the website against fraud, spam, and unauthorized activity.
- Meet legal, accounting, security, and dispute-resolution requirements.
Retention and security
We keep records only while they are reasonably needed for bookings, customer support, security, accounting, legal obligations, or resolving a concern. Retention may vary depending on the type and status of a record.
We use access controls, administrator authentication, multi-factor authentication, encrypted connections, rate limits, and other reasonable safeguards. No online system can guarantee complete security.
Your privacy rights
Subject to applicable law, you may ask whether we hold your personal information and request access, correction, objection, deletion or blocking, or a portable copy where applicable. You may also raise a concern with the National Privacy Commission.
Contact us
For a privacy request or question, contact Heavenia Massage and Spa at heaveniamassageandspa@gmail.com, 0908-968-3828, or 0963-452-7627. We may need to verify your identity before completing a request.